Drives the sales and negotiations of group room blocks and events to corporate, social, educational, and association clients, creating a high-touch, curated stay experience aligned with each group’s unique needs

Building, managing, and growing client relationships through proactive outreach, thoughtful follow-up, and a commitment to the level of excellence in service that expands beyond the contract

Collaborating across a multitude of departments to curate and execute a group’s experience to the standard of excellence that drives and supports the brand

Working with Revenue Management and Operations teams to ensure profitable group business and alignment in forecasting

Acting as a brand representative in the local market, community, and beyond Northwest Arkansas

Proactively identifies and quantifies new business opportunities through strategic prospecting, networking, and smart research to drive account growth and revenue generation

Prioritizes strategic planning using a keen understanding of market demand and the changing patterns of Northwest Arkansas tourism, travel, and recreation.

Building, managing, and supporting the systems for optimal client experience throughout the booking and sales process, always adapting to new standards and strategies with the rapid change of technology and resources